Problem Solving Skills: Definition, Steps, and Examples

 

problem solving skill example

More Tips for Handling Behavioral Questions About Problem Solving. 1) Select a Strong Example: Choose an example that truly demonstrates your problem solving skills at their best. Don’t settle for a lame or boring problem — or one that makes you look bad. Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems. A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms. Why is Problem Solving an Important Competency? There are many definitions of problem solving - but at a basic level, it focuses on the ability to accurately assess a situation and arrive at a positive solution.. Solving problems is an analytical skill that many employers look for .


Answering Behavioral Interview Questions: Problem Solving


Strategic problem solving is a critical business skill, for both management and front-line workers. For management, a large portion of strategic problem solving involves predicting problems that subordinates might encounter and documenting procedural solutions in advance, often through manuals or logic tree flowcharts.

Another dimension of strategic planning in management requires that a leader know the strengths and weaknesses of staff, assigning personnel to tasks that play to their personal strengths; for example, an outgoing staff member might do well in either customer service or maintenance, but putting him in customer service takes advantage of his communication skills.

One of the best ways to teach creative problem solving is to train staff in the use of logic trees. A logic tree problem-solving method allows a detailed exploration of any decision-making scenario, outlining potential outcomes.

As each small step in the logic tree is followed, the solver branches out into more specific responses to the problem until she arrives at a set of satisfactory responses based upon situation-specific variables.

In addition to being a teaching tool, a problem-solving tree committed to staff documentation in the form of an easy-to-follow flowchart allows staff to solve problems the way management wants without having to consult a supervisor directly. This problem solving skill example a powerful tool, particularly in a small business setting where each staff member needs to be as independently effective as possible.

In a manufacturing setting, problem solving skill example, strategic problem solving most often relates to troubleshooting minor equipment failures. Management, in consultation with the equipment provider, comes up with a time-effective plan for staff to respond to certain equipment failures. The typical office printer makes an effective, albeit simplified, example. If the device fails to print, the employee refers to the strategic problem-solving chart.

It tells him to look for the simplest, most common faults first, problem solving skill example, such as checking that there is sufficient paper, then to move on to less common problems that would cause a similar problem, instructing him to search for a paper jam. Should the tier 2 response fail to resolve the problem, the employee would, as directed by the chart, change the ink cartridges and reboot his computer and the printer.

If this fails, problem solving skill example then would the employee call in a specialist repair technician. In manufacturing, the machines that drive the enterprise are larger, but the same general rule holds true. Customer service requires pervasive application of strategic problem solving. In this context, problem solving often means dealing with complaints, and a strategic plan for handling an upset client is more helpful than simply winging it.

A few scripted potential outcomes give staff the tools they need to resolve customers' frustrations. Allowing the customer service agent to provide a small discount for affected customers who are particularly upset can resolve the remainder of complaints with minimal cost. A company problem-solving journal that details every problem, the attempted solution and the final outcome is a vital tool, and it can serve problem solving skill example a basis for future training material.

Even if a particular response is not successful, a record of the event allows the company to try a new approach when a similar problem arises. Creating an index of the journal also helps. Page flags work well for indexing smaller pen and paper journals; for larger problem solving skill example, however, an easy to reference digital database is often a better option.

Daniel R. Mueller is a Canadian who has been writing professionally since Mueller's writing draws on his extensive experience in the private security field.

He also has a professional background in the information-technology industry as a support technician, problem solving skill example. Much of Mueller's writing has focused on the subjects of business and economics. Skip to main content. Logic Tree-Based Problem Solving One of the best ways to teach creative problem solving is problem solving skill example train staff in the use of logic trees. Strategic Problem Solving as a Cost Prevenative Mesasure In a manufacturing setting, strategic problem solving most often relates to troubleshooting minor equipment failures.

Strategic Problem Solving in Customer Service Applications Customer service requires pervasive application of strategic problem solving. About the Author Daniel R. Accessed 13 September Examples of Strategic Problem-Solving Skills. Small Business - Chron. Note: Depending on which text editor you're pasting into, you might have to add the italics to the site name.

 

Problem-Solving Skills: Definition, Examples, Best for Resumes [+Tips]

 

problem solving skill example

 

May 31,  · You must learn more about a problem before solving it. You will have to first collect data or information before analyzing it. Therefore, an important analytical skill is . Why is Problem Solving an Important Competency? There are many definitions of problem solving - but at a basic level, it focuses on the ability to accurately assess a situation and arrive at a positive solution.. Solving problems is an analytical skill that many employers look for . May 11,  · Considered a soft skill (a personal strength, as opposed to a hard skill that is learned through education or training), an aptitude for creative and effective problem-solving is nonetheless one of the most valued attributes employers seek in their job candidates.